Each account has 3 extensions per calendar year that may be applied to their utility bill. Payment is due on the 1st of the month following the due date. The balance must be paid in full or the account will be charged a disconnection fee and services will be subject to disconnection.

Extension requests must be made in writing.

For more information about billing and payment procedures and requirements please click here for the Utility Billing Fact Sheet.

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  1. Dodie Navejas

    Utility Billing Supervisor

    310 N Main Street
    PO Box 591
    Elgin, TX 78621

    Phone: 512-281-5724
    Fax: 512-285-3016


    Monday - Friday
    8:00 AM - 4:00 PM - Main Lobby
    8:00 AM - 4:00 PM - Drive Through Window

    Drop box available 24 hours a day. No cash after hours.

    After Hours Emergency


    Staff Directory