Due Dates & Late Fees

Due dates

Billing is from the 15th to the 15th of each month. Bills are sent out the last working day of the month & are due by the 15th of the following month. A 10% late fee is added to the current balance if payment is not received by the 15th.

Cut off Fees

All bills not paid by the 25th of each month will be considered in "cut off status" and bill be charged a fee of $50.00 as well as a $25.00 reconnect fee during regular business hours. To restore service all fees and past due bills must be paid. 

If water service is restored between 5:00 p.m. - 8:00 a.m. a service fee of $50.00 will be assessed. CITY EMPLOYEES DO NOT ACCEPT CASH FOR AFTER HOURS RECONNECTION.

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Contact Us

  1. Dodie Navejas


    Utility Billing Supervisor
    512-229-3220
    Email

    310 N Main Street
    PO Box 591
    Elgin, TX 78621

    Phone: 512-281-5724
    Fax: 512-285-3016


    Hours


    Monday - Friday
    8:00 AM - 5:00 PM - Main Lobby
    8:00 AM - 4:30 PM - Drive Through Window

    Drop box available 24 hours a day. No cash after hours.

    After Hours Emergency


    512-285-5757

    Staff Directory